Frequently Asked Questions

Can minors book or travel alone?

Minors may not book or travel alone. The person making the booking needs to be at least 18 years of age. Even in this case, for the bookings made without our information, we do not accept any responsibility.

Other Questions

Can I book a one way trip? Do you provide insurance for the passengers in the vehicle during the transfer? Will anyone else be travelling in the vehicle I book? Can I book a transfer to the airport? Can I make a last minute booking? The members in my travel group need to be picked up or dropped off from different addresses. Can I book this? Is it safe and secure to travel with Hana Travel? Can I book a transfer if I am not going to/from an airport, cruise port but from one hotel to another hotel or one region to another region? Which vehicle should I book? Can I make a booking for a different number of passengers for the outbound journey and for the return? I can't find my hotel or accommodation name in your list? What do i do? How many luggage entitlement will I have? How do I book a private transfer service to my private accommodation? Could you please assist me with my own language? What type of vehicle brand Hana Travel use for the transfers? What does the price include? My travel group are landing on different flights, how can I book? When should I book my transfer? How long will my journey take? Do your service cater for wheelchair users and people with disabilities? Can I make a booking on behalf of a third party? I want to book a one way trip to/from the airport but I'm not taking a flight. Is this possible?